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Discussion Starter · #1 ·
So I was finally due for first service and decided to let my dealer complete this service. First off there is a sign that says 35.00 dollar fee to clean bikes brought for service that are to dirty to service due to the safety of the tech. I get that so I take mine in very clean. Remember my second sentence! So dealer says bike will be ready in four hours and that he will call when ready. Guess what, huh no call. Four and a half hours later I call to see if ready. Yes so I go pick it up, 69.00 per hour labor, no problem misc expense for oil, parts and ect.ect. No problem 291.00 no problem. Service advisor drives it out and onto trailer, I say thanks a lot and commence to strapping bike down. While do this I happen to look under mid section of bike and skid plate and there's a puddle of oil and a large puddle of oil. So I go back and get service advisor to see and explain. He says" because of the skid plate and time is money the tech just didnt do a good job" he then offered to take it back in and have tech clean it better. Mind you I had it completely strapped down. Then I ask where is all the oil from " oh we drained front and rear final oil and replaced oil" I'm thinking why, that is not part of first service they were suppose to check fluids there. But I don't argue this small point. The part that sticks in my crawl is " time is money" yea! *sswipe I agreed to pay your price no question you take all the time you need do a good job and I pay the bill no question or problem. Now you give me back my ten grand machine with puddles of oil because your tech did a crappy job and you tell me time is money. I Know ~sswipe I payed the fricking bill.
Sorry for the rant but I know Honda reads here and they need to reel in these as swipe dealerships. I love my Honda and plan to keep it till death and wouldnt do a even trade for ten different manufacturers crap. There is only one dealership close to me and they will never see one more red cent from me. The sad part is I can afford to take it for service every time but now I won't. Remember my second sentence, they give back my machine that is now an environmental hazard because the tech and service advisor are just to sorry to do their jobs. Thanks Honda
 

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we (i being a atv-utv mechanic) (toodeep is also a tec in his family run honda dealership) have to pay the price for the jug heads that get hired as "mechanics" in these dealerships-small mechanical shops .... everything that goes out the door at the shop gets double checked..... test drivin.... power washed then rechecked for leaks before the owner even gets a call telling them it's done ..... don't give up there is a mechanic out there that you will find and trust with youre pioneer .......
 

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I usually have the customer "helping" when just doing a quick service. My checking account would also like it if I could get away with charging that much... Don't blame Honda, that's all the dealer. The only way Honda knows about those dealers is if the customer calls into Honda and complains about them.
 

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Discussion Starter · #6 ·
I usually have the customer "helping" when just doing a quick service. My checking account would also like it if I could get away with charging that much... Don't blame Honda, that's all the dealer. The only way Honda knows about those dealers is if the customer calls into Honda and complains about them.
Call any 800 Honda number? You know I believe the service provided on machine is fine. It's just the crass attitude the man had about the mess they just left for me. Just no pride, if it were his machine I wonder what he would expect. My money keeps idiots like him employed. I know it's not Honda it's the independent Dealerships, but Honda should have some say or control how the dealerships treat Hondas customers.
 

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I turned wrenches for 26+ years in the automotive field I was ASE cert master tech. Worked in dealerships all my life till the last few years when I went out on my own. I worked with guys that just didn't care how they done their job as long as it was done quick so they could turn a dollar. And when they had a come back for a repair that wasn't done right funny thing guess who got to do their screwup. I've seen guys put the drain plug in with a impact wrench they didn't care cause they wouldn't have to fix it when it returned. The dealers like the guys that can turn a dollar quick and will take their chances of them not fixing it right the first time. Because they have the guys that take their work seriously and will fix the screw ups It's a shame all they care about is a dollar I'm not saying this is true in all dealers I have worked where they wouldn't put up with crap like that. Now I'm disabled and worry when I have to take mine to have it worked on so as long as I can do it myself I will and the things I can't fix I will sure let them know if they did not do it right!!!!!
DUWOP I would not let them take advantage of your dollar like that they Should take your machine your trailer and return it in the same or better condition than it was. When I worked on someone's equipment I tried to put myself in their position and as it were me bringing it in for repair. Note some people can't be satisfied no matter how hard you try but a lot could be avoided with just a little care. Better quit this makes my blood boil !!!!!!! Customer service is # 1.
 

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A call might make the service manager get after the mechanic to do a better job. The way I see it if they don't take enough pride in their job to leave a clean machine (from the work done) they don't take pride in their work either, so you have no clue what type of service your getting.

Customer Service Information

If you wish to comment on your experiences with your Honda product or with your Dealer, please send your comments to the following address (U.S. only):
Motorcycle Division

American Honda Motor Co., Inc.
P.O. Box 2200
Torrance, CA 90509-2200
Mail stop: 100-4C-7B
Telephone: (866) 784-1870
 

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Discussion Starter · #9 ·
A call might make the service manager get after the mechanic to do a better job. The way I see it if they don't take enough pride in their job to leave a clean machine (from the work done) they don't take pride in their work either, so you have no clue what type of service your getting.
Thanks for the info I will address this right after morning java.
 

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None of this is Honda's fault anyway. I'm sure with the current workforce, its virtually impossible to find someone capable of being a competent ATV/UTV tech.

All you can do is double check their work, point it out to them, and get it fixed.
 

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Thanks for all the good tech information here, I will probably do my own service even though I have a good dealer. I wonder if these mechanics work the same way on their own stuff?
Most likely... yes. I have had my share of "mechanics" that came and went. it didn't matter if it was a customer machine or their own. The last one I spent 3 months fixing all the mistakes he made, cost me a lot of money. I just work alone now with a part time helper (close friend). I get more done and it's done right the first time. Paying someone to fix something that I will have to fix again and spend a lot of time with customer relations just isn't worth it to me.

I've been doing this for 25+ years and have a pretty good reputation built up. I have customers that will drive 5 hours to get a machine worked on. That's something you don't want to ruin with having a poor mechanic in the shop.

If you have the know how to turn a wrench and can follow directions most problems can be fixed right here on the forum. I guess that's one good thing about today. Most kids coming up are too lazy to even try to find a problem though, they just want an answer. That's just not how it works, you have to diagnose the problem before you can fix it.
 
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